Refund Policy

At Sense & Wonder we want you to be satisfied with your purchase which is why we offer a complimentary hassle-free returns service. If for any reason you are not satisfied, you may be able to return your items for an exchange, in-store credit, or a refund (online purchases only) within 30 days of purchase.

Please read through the following information below carefully before attempting to return or exchange your product. If you do not comply with our returns policy, we may not be able to process your return or exchange.

Returning Your Purchase

Online Returns
We understand that products purchased online may differ from your expectations. For all online purchases, you may return it within 30 days of delivery for a full refund subject to the terms & conditions of our returns policy. 

In-store Returns 
Although we are unable to offer refunds for change of mind, we are happy to exchange or give a store credit for items returned within 30 days of purchase. Items must comply with our Returns Policy to be eligible. 

If goods are faulty, we will unreservedly meet our obligations under the Consumer Guarantees Act to provide a remedy.

Method of Return
You can either return the product to us in-store or get in touch and we will arrange for a hassle-free return via courier. 

Return Conditions

All returns are subject to inspection on their return to make sure the following conditions have been met before processing a refund.
- Items must be returned in their original, new and unworn condition with all appropriate packaging and paperwork.  
- Proof of purchase must be provided in the form of your receipt/ gift receipt/ invoice/ order number. 
- Personalised, special order or custom pieces are not eligible for return.
- Items must be received back to our possession within 30 days of purchase.
- Please note no refunds will be offered on sale items so please make sure you choose carefully.

Products Purchased on Sale 

Please note that products purchased while on sale are not returnable for a credit or exchange and non-refundable*, so please choose carefully. 
*Sense & Wonder will meet any obligations required as stipulated in the Consumer Guarantees Act.

Receiving a Refund

Online Refunds
If eligible for a refund, the refund must be processed back to the original payment method. Please allow 2-4 business days for a refund to be processed once approved. 

In-store Refunds
All refunds that have been approved will be processed via bank transfer to your designated bank account. Please allow 2-4 business days for the transfer to take place once the refund has been approved. Please note that cash refunds are not available at any in-person locations.

Exchanges

We are happy to exchange or give a store credit for items returned within 30 days of purchase. Items must comply with our Returns Policy to be eligible.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours. If you have made a mistake with your order, please contact us at hello@senseandwonder.co.nz immediately 
Please note we are unable to amend/ cancel orders once they have shipped. 

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions, please don't hesitate to contact us at:

Sense & Wonder
07 849 6492 | hello@senseandwonder.co.nz
Shop 15 - Te Awa at The Base,
Corner Te Rapa Road and Avalon Drive,
Hamilton, New Zealand

We want to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.